Arbor invests in companies that have a regional or global reach.Melissa has more than 25 years of experience as an entrepreneur and as a venture investor, across Asia and Silicon Valley, and has been recognized as one of the Top 200 Fin Tech Influencers in Asia 2018.
Guzy is the Co-Founder and the Managing Partner of Arbor Ventures, which is focused on investing in Fin Tech, Big Data, and Digital Commerce with offices in Hong Kong, Shanghai, Tokyo, and Tel Aviv.
A web self-service with relevant content will increase customer satisfaction and decrease email and phone contacts.
Venmo, the Pay Pal company, updated the help centre few month ago after popular demand.
In 2012 Bank of Ireland (BOI) was the first company to join the community as part of its social media strategy.
BOI realized that customers were seeking advice from other customers on Boards.ie, so they join the community on the “Talk to” section, in their words: “Customer support powered by Bank of Ireland representatives and community members.” It is also an example of how to engage with “local customer service” adapting your strategy to the channels chosen by your local customers.