Searchmate had so far suggested four – two of whom she’d already seen on rival site Plentyoffish.com, a free site, and who had both already declined to date her.In November she received a letter from a Searchmate adviser saying that her membership was “not progressing as expected”.When the man complained to Elite Singles, it refunded him without a fuss, as it has a 14-day refund policy.When contacted by Telegraph Money, Elite Singles admitted that disappointment over the number of paying members was a “very common” complaint.
One of them lived hundreds of miles away in Ireland and would be unreachable without an expensive ferry or plane journey.
“My daughters said online dating wasn’t good for me anymore, so I started looking for alternatives.” Aileen then came across Searchmate, a bespoke dating service which featured on the first series of Channel 4's The Undateables.
It claims to offer a “safer and more credible alternative” to dating websites.
Searchmate has disputed Aileen’s claims and said it had not received any correspondence from her after the letter was sent in November.
It said it made a number of attempts to call her since, but that it had not been able to reach her.